We value your satisfaction and want to ensure you have the best experience with our products. Please review our returns and exchanges policy carefully:
Acceptable Returns
We accept returns for the following reasons:
✔ Incorrect Size: If you received a size different from what you ordered.
✔ Production Defects: Issues like holes, faulty closures, or other manufacturing defects.
✔ Wrong Item Shipped: For example, receiving a sheet instead of a duvet cover.
✔ Incomplete Orders: Missing items in your order.
✔ Color Discrepancies: If the wrong color (e.g., a different name) was sent.
Non-Acceptable Returns
Unfortunately, we cannot accept returns for these reasons:
✘ Color Preference Dissatisfaction (see below for details).
✘ Incorrect Size Ordered: Please double-check sizes before purchasing.
✘ Wrong Hanging Type or Closure: Ensure the correct selection when ordering.
✘ Fabric Quality Concerns (see below for details).
✘ Non-Defective Custom Orders: Made-to-order items are final sale.
✘ Changed Mind: Deciding you no longer need the item.
Important Notes on Color and Fabric
Color Variations:
Colors may differ slightly from photos due to:
- Device screen settings and lighting differences.
- Real-life lighting being cooler or warmer than the lighting in our photos.
- Variations in hand-dyed fabric due to the complex dyeing process.
For an accurate color match, we recommend ordering fabric samples before making a purchase.
Fabric Texture and Softness:
- Initial texture may feel rougher but softens significantly after washing and about a week of use.
- Our linen is of the highest quality, and its true characteristics develop over time.
Additional Information
- Please retain your invoice for verification of parcel weight or pricing during the return process.
- We are always here to assist with any questions or concerns before placing your order.
Thank you for understanding and supporting our handcrafted products!